Onilne Store FAQ

Handling and Delivery Times are estimated.

Freight Companies have mandated that parcels will not currently require a signature (regardless of customer instructions) unless under certain circumstances. Drivers may ask your name upon delivery and also take photos as proof of delivery to your premises. If you are not home, parcels may be left at your premises with a photo taken.

All shipping is carried out through most Australian Post , Direct Freight or Courier's please, which is a traceable service with no signature required on delivery.

Please also allow for delays and extensions to this time frame during peak times in the year such as Christmas, New Year's, and national emergencies or crises. 

Shipping for Oversized Products.

For oversized products, such as tanning equipment, shipping times may be extended. These items may also be drop shipped directly from a third-party, rather than from Celcius Beauty. 

Third-Party Drop Shipping.

Please note that some products may be drop shipped and delivered by a third-party. This means that certain items will be shipped directly from the supplier to you, rather than from Celcius Beauty.

TRANSIT TIMES

Transit times given on this site are estimates provided by our shipping partners and should be used as a guide. Celcius Beauty makes no guarantees with regard to shipping times or delays that are beyond our control. Should your order not have reached your Australian address in 28 business days, please contact our Customer Service Team.

*Please note that during the busy Christmas period, shipping times may be affected due to high demand with Australia Post, Direct Freight or Courier's please and other suppliers. While we strive to process all orders promptly, delays may occur beyond our control. We appreciate your understanding and patience. * As we enter the holiday season, please be aware that postal, courier, and delivery services may experience delays or disruptions. Some orders may be partially fulfilled and shipped separately. While we will make every effort to ensure timely delivery.

REDIRECTION 

Should you choose to redirect your parcel, this is outside the control of Celcius Beauty and from that point forward you assume responsibility for delivery to the new address. Redirection issues are between yourself and Freight Company.

*There is no return or exchange on hair extensions.

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email first  info@celcius.com.au who will advise you of the process and assist you with organising your return.

The following conditions apply to return items

Products must be unused and unopened.

Products must arrive back with us with in original box/packaging in new resalable condition.

Return authorisation must be obtained from our Customer Service Team before sending any items back.

Return shipping costs are at the expense of the customer.

Shipping fees cannot be credited.Products returned damaged will not be credited.

Any credit will be valid for 6 months from the date of issue and will expire on the anniversary of the date of issue.

How do I arrange a return?

Please contact our Customer Service team on infor@celcius.com.au to arrange your return.

We will need to know your order number, the item you want to return and the reason for return.

Please package the item securely and ensure our returns form is included inside

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

 Will you refund my postage costs to return an item?

We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:

- If we sent you the wrong item

We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.

We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

What should I do if I receive an incorrect item?

 Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible with a replacement. 

Electrical Warranties

If an electrical item you have purchased becomes faulty during its warranty period, please contact us immediately.  We will provide you with the relevant contact information for the Manufacturer who handle all warranty issues directly.  For warranty time frames please refer to the manufactures instructions booklet.  Warranty periods commence from the date of purchase.

Faulty Goods (non electrical)

If you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.

In order to do this, we ask that you to email info@celcius.com.au and provide us with as many details of the fault and attach pictures to your email.

Pease contact Celcius Beauty within 7 days of receiving your order so that we can advise you of the necessary requirements to return you item. Upon receipt of the item it will be inspected by our Returns Department.  The product must not be more than 20% used at the time of returning it. If the item is deemed to be faulty, you are entitled to a replacement or credit note.  Please note that a product is not deemed faulty based on personal opinion or suitability after use.

Products containing pumps, on very rare occasions, may not function to the optimum design, however, if the product contents is unaffected and still usable we are not able to offer credits or replacements.  Please contact our Customer Service Team for advice regarding how to manage Pumps. The same Policy applies to spray nozzles if they become clogged after use.

Goods Lost or Damaged In Transit

Authority To Leave the parcel at your premises, Australia Post claims do not cover your parcel from theft from your premises once our drivers have left the parcel and you agree that neither Celcius Beauty  or our couriers will be held responsible. Please note even if given instructions to leave parcel at premises, Australia Post reserve the right for their drivers not to do so in some instances such as if they feel it is unsafe on the day. In this instance, there is nothing Celcius Beauty can do and the parcel will be taken to your local Post Office for collection.

For missing parcels, please check your order confirmation email to confirm your provided delivery address was correct. If your parcel has not been delivered after a reasonable time has elapsed *7-10 business days depending on location, please email info@celcius.com.au. Celcius Beauty is not responsible for products damage in transit . After an investigation with our shipping carrier, if your parcel is confirmed as lost or damage by Australia Post in transit you may claim up to $100 through Australia Post. It is at the discretion of Celcius Beauty as to whether a replacement product or credit note will be issued for the damaged item.

Pricing
We reserve the right to amend and adjust prices at any time. We accept no liability for any such changes and/or errors and we are not bound to fulfill orders at outdated or erroneous prices.

*Please be aware that online pricing is not applicable to products purchased in store, these will be charged at the recommended retail price  (RRP). This may not be applicable to in-store promotions running at the time.

Free Gift With Purchase

Free gifts with purchases may be changed without notice to a similar or another beauty product.

What happens if an item I ordered was out of stock or pre-order

If one of the items you've ordered is out of stock / pre order, your order will be placed on hold until the available item comes back into stock.
This will be reflected at the time of purchase, as your dispatch date will be delayed.

Stock, Back Orders, and or Discontinued Items 

Whilst we always try to stock ample levels of all items on our website, if products go on backorder or if a product is discontinued without our knowledge, you will be emailed or called and informed of the expected delay.

In the circumstance that a product has been discontinued, you will be offered to swap , store credit or a refund will be issued.

Cancelling or Amending Orders

We urge you to double-check your order before submitting it. Once submitted, all orders are final and cannot be canceled or amended. If a product is discontinued, you will be refunded for that product, or we may offer a discount code for a future order. Only one discount code can be used per order.

Please note that Celcius reserves the right to cancel and refund any order at our discretion, with or without providing a reason. 

In certain circumstances where an order cancellation is granted, a 10% surcharge will be applied to the customer.

Refunds

Refunds may take up to 7 business days for processing.

Transfer of Risk and Title

Once we deliver your purchase to the shipping company, the risk of loss and title of your purchase (responsibility) transfers to the shipping company.

Order Accuracy & Shipping Details

It is your responsibility to ensure your order and all relevant personal and address details are correct at the time of purchase before submitting it to us.  We are not responsible for the non-delivery of this email due to incorrect information provided (eg. incorrect spelling). 
Your order will be shipped with the information supplied by you. Should this order be unsatisfactory to you upon arrival or not be delivered due to incorrect information provided by you, we are under no obligation to re-ship or reimburse any costs. Shipping details for an order cannot be altered once an order has been submitted. We accept no responsibility for lost parcels as a result of the incorrect or insufficient information supplied by you. In the event your parcel is not able to be delivered due to circumstances beyond our control or with no one present to sign and is taken to your local post office, it is your obligation to collect your parcel in a timely manner. Full tracking details are emailed to you by Freight Company on the day your order is shipped. We or Freight Company are not responsible for non-delivery of this email due to incorrect information provided (eg. incorrect email) nor your service providers blocking/filtering of these emails.

Privacy

By using this website and agreeing to these Terms of Use, you are also agreeing to our Privacy Policy.

PAYMENT OPTIONS

We do NOT store customer credit card numbers. Credit card numbers are encrypted and passed directly from our certified secure server to Eway for instant approval with 3D Security.

You can use all methods of payment when shopping online at Celcius Beauty.
We are pleased to accept all of the following methods of payment for online purchases:

Visa

Mastercard

America Express

JCB payments

Apple Pay

Google Pay